Refund policy

Return and Refund Policy — Omouma

Last updated: September 4, 2026

At Omouma, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us and we will assist you with the appropriate resolution.

1. Return Eligibility

We accept eligible return requests within 7 days from the date of delivery.

To be eligible for a return, the product must:

Be unused and unworn
Be unwashed and undamaged
Have all original tags, labels, and packaging intact
Be in the same condition in which it was received
Include all accessories or items originally supplied with the order

Products that have been used, washed, worn, altered, damaged after delivery, or returned without their original packaging may not be eligible for return.

2. Change-of-Mind Returns

Returns for change of mind may be considered only where the product is unused, unworn, unwashed, undamaged, and in its original condition and packaging.

Return acceptance remains subject to the eligibility requirements stated above.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive a product different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product
Relevant photographs or video showing the issue, where applicable

We will review the information and determine the appropriate resolution.

For eligible cases, Omouma will bear the applicable return shipping cost.

4. Return Shipping

For eligible returns, return shipping arrangements and responsibility for return shipping costs will be determined based on the reason for the return.

For customer-requested returns that are not due to a damaged, defective, or incorrect product, return shipping costs may be the customer's responsibility.

5. Replacement or Refund

For an approved return, you may choose between:

Replacement: We will arrange a replacement where the requested product is available.

Refund: We will process a refund to the applicable original payment method, subject to the conditions of this policy.

Where a replacement is unavailable, Omouma may process a refund instead.

6. Refund Processing

Once the returned product has been received and inspected, we will review the return and confirm whether it is eligible for a refund.

Approved refunds will be initiated using the applicable payment method. The time required for the amount to appear in your account may vary depending on the payment provider or bank.

7. Products That Cannot Be Returned

Products that are not eligible for return will be identified by the applicable product listing or may be excluded where return is unsuitable due to the nature of the product, hygiene considerations, or applicable law.

For hygiene-sensitive products, customers should review the individual product information before purchase.

8. Order Cancellations

Orders may be cancelled only before order processing or shipment has begun.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

9. Refunds for Cancelled Orders

Where a cancellation is accepted before processing or shipment, the applicable refund will be initiated using the original payment method.

10. How to Request a Return

To request a return, contact us at:

Email: support.omouma@gmail.com
Phone / WhatsApp: +91 9605423406

Please include your order number and details of the reason for the return.

11. Contact

Omouma
Ammruthasherry House, Houtiee,
Kollam, Kerala, India – 691001