Shipping policy

Shipping Policy — Omouma

Last updated: September 4, 2026

Omouma currently ships orders within India.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Processing time refers to the time required to prepare your order for shipment and may vary during high-demand periods, holidays, promotions, or circumstances outside our reasonable control.

2. Delivery Time

Once your order has been dispatched, the expected delivery time is generally 3–5 business days.

Actual delivery times may vary depending on your delivery location, courier availability, weather, public holidays, operational disruptions, or other circumstances affecting transportation.

3. Shipping Charges

Shipping charges may vary depending on the order, delivery location, shipping option, and applicable promotions.

Where free shipping is available, the applicable offer will be displayed on the store or during checkout.

Any applicable shipping charge will be shown before you complete your purchase.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

5. Delivery Delays

Estimated delivery times are provided for guidance and are not guaranteed delivery dates.

Delays may occur due to courier operations, weather conditions, public holidays, incorrect or incomplete shipping information, remote delivery locations, or other circumstances beyond our reasonable control.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping or re-delivery costs may apply.

7. Failed or Refused Delivery

If a shipment is returned because the customer repeatedly refuses delivery, is unavailable to receive the package, or provides incorrect delivery information, the customer should contact Omouma for assistance.

Any applicable re-shipping or return-related costs may be the customer's responsibility where the issue was caused by the customer.

8. Damaged Packages

If your package appears damaged when delivered, please document the condition and contact us as soon as possible.

For product damage claims, please contact us within 48 hours of delivery with your order details and supporting photographs or video.

9. Shipping Area

Omouma currently accepts orders for delivery within India only.

We are not currently offering international shipping.

10. Contact

Email: support.omouma@gmail.com
Phone / WhatsApp: +91 9605423406